ITE ITIL ® Express Service Management Software is a web based, ITIL Ready, Service Desk solution.
The integrated system includes Incident and Request management (Trouble Tickets), Asset Tracking, CMDB, Purchasing, SLA, Change and Problem Management at an
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affordable price.
The easy and intuitive user interface allows an express implementation of ITIL procedures even with a reduced staff.
The software is delivered as a service (on-demand) so you don't need infrastructure or complex installations. |
| ITIL Express Service Management Software allows quick implementation of Service Desks, Help Desks, Customer Services, Support Services with adequate management reports and control. |
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Key features:
ITIL Compliant practices for Configuration, Incident, Service Request, Change, Problem and Purchase Management.
Web Based allows scalability and multiple geographic locations decreasing support costs.
On-Demand no requirements of installation or infrastructure
Simple and easy for end users and technicians to use Integrated, lifecycle approach to IT Service Management through the integration of Help Desk and Incident Management, |
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Problem Management, Change Management, Asset and Configuration Management and Service Level Management processes in a single solution.
Affordable for small business |
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